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Children's Information and Advice Officer
3 months ago
Advert Information Job Title**:
Children's Information and Advice Officer
Location:
Farnham House, Stevenage
Starting Salary:
£27,344 with the opportunity to progress to a maximum of £30,151
Hours: 37 per week
Contract:
Permanent
Diversity:
We are an inclusive employer and value a diverse workforce
We are currently recruiting Children's Information and Advice Officers (CIAO) to work within Hertfordshire Front Door Multi Agency Safeguarding Hub (MASH) Services.
If you are passionate and committed to supporting children and families to access the right support at the right time, this is role for you.
You will be working in an office based environment.Your work will be underpinned by the principle of improving outcomes for children and young people through:
- Effective screening and support, to ensure that families receive the 'Right Response' from the appropriate agency at the highest levels of need without unnecessary delay.
- Strengthening screening and referral processes of Specialist Social Care Team and ensure a more timely and proportionate response to ensure that all contacts get feedback and are supported in appropriately addressing the needs of children and young people
The primary areas of responsibility are to be the key point of contact for all enquiries and requests raised from various sources and to accurately record key elements of concerns or needs that are identified.
To identify needs, with management direction and support, to assess threshold of risk and understanding of the different tiers of service provision.
To make full use of a range of computerised systems, gather and accurately record information and attend regular meetings with the team and professionals.
As a CIAO you will support families and children by providing information on the offer of services available universally and within Early Help in Hertfordshire.
If you enjoy working in a fast pace, rewarding role, that seeks to identify the right support for children and their families a t the right time, this is the role for you.
No two days will be the same, with a variety of contacts requiring your expertise, you will be communicating via phone with multi agency professionals and members of the public.
You will be working at the forefront of best practice, managing complex and diverse contacts within a stable, creative and innovative local authority.
Further Information Requirements**- Although there are no specific qualifications required for these roles previous experience in working with children and families would be beneficial
- Excellent communication skills
- Excellent keyboard skills and be computer literate
- Professional curiosity and excellent organisational skills to ensure work is completed within tight timescales.
- You will be a team player, but also demonstrate the ability to
Benefits of Working for HCC:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
Additional Information Safeguarding**:
Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here
Driving Roles Only:
As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car.
In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.
English Fluency:
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Further information about the legal requirement can be found here.
CS Roles Only:
We expect all Children Services employees to fulfil Hertfordshire's Professional Promise for how children, young people & young adults with special educational needs and / or disabilities and their families should be treated.
It is our agreement