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Contracts Administrator

3 months ago

Newport, Newport, United Kingdom Adecco Full time

Our client, a reputable manufacturing company based in Newport is seeking a Contracts Administrator / Contracts Coordinator to join their team on a permanent basis.


The package details are as follows:

  • Salary: 24k per annum.
  • Permanent role
Working Hours: 39 hours per week.

  • Hours
  • 8.30am to 5.00pm Monday to Thursday, to 4.00pm Friday
  • Holiday: 25 days annual leave plus bank holidays.
  • Pension: autoenrolment at 4%, matched by the Company up to 5%.
  • Life cover at three times basic salary, whilst actively contributing to the pension scheme

Role

Working in a busy Contracts department, dealing with current clients, processing sales orders for steel and liaising with various departments to ensure products delivered to customer in a timely manner.

Relations
Contracts Manager, Contracts Coordinator, Customers, Clients, Site Managers/Engineers, External buyers

Production team, Transport team, Credit control, Quality team, Complaints team

Accountabilities
Liaise with customers to establish contract requirements

Establish with the Contracts Manager customer requirements at inception of the contract

Make contact with sites/customers to establish key relationships

Engage with the sites/customers/Contracts Manager to obtain forecasts

Visit customer sites where necessary to understand requirements

Capture and record customer requirements in appropriate documentation for internal communication

Coordinate with Production to deliver contract requirements

Obtain customer schedules

Ensure that schedules are supplied into automatic scheduling repository efficiently

Oversee the customer delivery schedule through scheduling system

Liaise with production over scheduling to ensure commitments to customers are met

Resolve problems and customer complaints

Identify potential complaints from customers as the contract progresses

Take appropriate action to avoid a customer complaint

Respond to customer complaints that arise

Log customer complaints in
CRM system

Respond to feedback received from the
CRM system

Analyse and take action or escalate when common complaint trends are identified

Generate additional sales and leads

Identify opportunities for upselling and generating leads for additional products

Refer to specialists to progress leads for additional sales

Schedule additional product requirements

Administration of contract

Maintain databases

Generate Credit Notes

Keep records up to date

Miscellaneous or ad hoc business requirements

Manage specific projects or undertake specific project activity as determined by the business or line manager

Travel to specific locations in order to undertake role requirements as required

Represent your function or business at meetings or events as required

Undertake any reasonable request in order to support the needs of the business


The successful applicant with have strong customer service and administration skills and be able to work in a fast paced environment.


Technical Competencies
Excel

Word

Powerpoint

CRM

SAP
Success Factors

Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact kristy elvins