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Front of House Staff
3 months ago
Duties and Responsibilities
- Deliver excellent customer service and maintain a high standard of customer interaction at all times.
- Take customer orders and process payment for food and beverages, checking identification for age verification where necessary.
- Maintain and develop knowledge of the pub's food and drink offer.
- Dispense drinks, snacks and food items mixing appropriate ingredients to prepare drinks where required.
- Deliver prepared food from kitchen to customers at table
- Maintain cleanliness of bar and customer areas, including collection of used food and glassware.
- Wash and restock glassware and bar utensils.
- Restock bar supplies as required/requested.
- Respond to and action customer queries and bookings, whether by 'phone or in person.
- Always adhere to all company policies and procedures and licensing laws
- Undertake other reasonable duties or requests from time to time as requested by the General Manager or their Assistant/Deputy.
Customer-
focused:Puts the customer first. Is aware of, and attentive to, customer needs and will 'go the extra mile' to satisfy them. Is engaging and consistent in approach.
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Quality commitment: Wants to do the best they can; setting high work standards for self and others and taking pride in delivering these. Seeks to understand needs and priorities. Responds flexibly to changing requirements.
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Initiative: Initiates action, seeks to deliver beyond what is required, and takes personal responsibility to achieve goals.
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Communication: Listens effectively. Communicates clearly and consistently both verbally and in writing, adapting content to the task and audience.
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Interpersonal skills: Gets on with different types of people and interacts well with people at all levels. Is insightful about others; seeking to understand other people's views, and adapts own approach accordingly.
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Teamwork: Has a co-operative approach. Is sensitive to the needs and feelings of others and involves people in issues that may affect them. Is supportive and prepared to put themselves out for others or for the common good.
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Planning & organisation: Manages time effectively. Develops effective procedures. Focuses on the right things, balancing conflicting priorities and meeting deadlines.
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Resilience: Keeps calm and in control in difficult and/or stressful situations. Is resourceful, flexible and optimistic when tackling challenging obstacles. Remains motivated and productive during periods of change or when under pressure.
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Product knowledge: Is knowledgeable about own business products and services. Is able to address common customer queries and requests. Ensures own knowledge is maintained and updated.
Job Requirements
- Previous hospitality experience or experience in a customer facing role is desirable but not required full training will be given
- Sound numeracy and literacy skills
Job Types:
Full-time, Part-time, Permanent
Salary:
£5.40-£10.42 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Store discount
Day range:
- Holidays
- Monday to Friday
- Weekend availability
Physical setting:
- Bar
- Restaurant
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
Work Location:
In person
Reference ID:
WN01
