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Guest Services Specialist

3 months ago

Lancaster, Lancashire, United Kingdom SilverDoor Ltd Full time

£22,000.00
SilverDoor Apartments is looking to recruit a Guest Services Specialist to be based in our Lancaster office.

This is an important guest focused role that requires excellent communication skills as you will remain the primary contact for in-house guests throughout their accommodation stay.


The clients handled are predominantly corporate companies who reside temporarily in serviced apartment accommodation on business trips around the world.


Your Duties:

  • Manage the daytoday traveller and inhouse guest enquiries and requests coming into the guest services team
  • Manage client accommodation requests
  • Coordinating with serviced apartment properties and relevant parties to ensure guests requests are fulfilled timely and to the highest standard
  • Managing amendments to bookings, including extensions, shortenings and cancellation of a booking
  • Ensure related administration tasks are accurately and timely processed and are completed to operating procedures
  • Handling any issues or complaints raised and resolving to a satisfactory resolution for guest satisfaction
  • All other tasks deemed necessary by the management team

Ideal Attributes:

  • At least six months' experience of working in a customer/guest services environment
  • Excellent communication skills
  • Selfmotivated and results driven
  • Consistency and attention to detail
  • Good problemsolving skills
  • The ability to prioritise tasks and adapt effectively

Who we are:

We are the world's leading provider of corporate serviced apartments.

Working directly with over 1,600 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 320,000 apartments in 110 countries.

We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.


As a company we operate across six offices in London, Lancaster, Madrid, Denver, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our 'SilverDoorians'.

We make sure our people are rewarded for their hard work and look forward to coming to work each day.


Benefits:

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy - including the famous Silver

Door Christmas Party:
a lavish celebration held at a top venue

Other benefits that you will receive working for us are:

  • Competitive salary
  • Company healthcare programme with access to 1000s of discounted retailers
  • A paid day off to celebrate your birthday
  • Cycle to Work scheme
  • Long service holidays
  • Annual employee recognition awards
  • Christmas saving scheme
  • Holiday purchase scheme

Salary:
£22,000.00 per year

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Lancaster, LA1 1PP: reliably commute or plan to relocate before starting work (required)

Work Location:
In person