Customer Service Representative
20 hours ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and guests, handling inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound and outbound calls from members and guests, providing information and assistance on various topics, including reservations, payments, and benefits.
- Assist members with their requests, including making reservations, taking payments, and securing benefits.
- Provide personalized service to guests, ensuring their needs are met and exceeded.
- Work collaboratively with other teams to resolve issues and provide seamless service to our members and guests.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to think critically.
- Proficiency in computer systems and software.
What We Offer:
As a Customer Service Advisor at Hilton Grand Vacations, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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