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Technical Resource

3 months ago

Peterborough, Peterborough, United Kingdom Insite Energy Full time

Role Summary


Insite Energy is a dynamic, fast growing utility billing and payments company that provides services to distributed energy schemes in the UK, particularly district heating schemes.

The services provided include metering, billing, payments and scheme management. The core of our business is providing high quality client care to our B2B portfolio.


The planning & Resource Team is responsible for the proactive and reactive completion of engineer bookings, to repair meter faults.

Reporting to Planning & Resource Team Leader, a Technical Planning & Resource Administrator will ensure all administrative and clerical tasks are performed with accuracy and on time for the Client Service Team.

Duties include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities.


Key Responsibilities

  • Make customer appointments and engineer bookings for snags, retrofits, reactive and proactive maintenance.
  • Effective planning of engineer resource across the following areas, commissioning works, snags, retrofits, reactive and proactive maintenance.
  • Complete proactive checks for priority schemes as directed.
  • Complete administrative and clerical tasks for the support team on a daytoday basis, with accuracy and in a timely fashion.
  • Data input across various platforms.
  • Maintain contact lists.
  • Supporting engineers and customer service with technical support.

Specific responsibilities include:

  • Track and communicate site visit outcomes with clients.
  • Communicate effectively with the field operational team, the Head of Maintenance, Head of Installations, Head of Client Services, and the Client Account Managers (CAMs) to ensure appointments dates and times are met.

Qualifications and Experience

  • Proven experience as an office administrative assistant.
  • Proficiency in MS Office. Specifically operating at a minimum level of intermediate Excel skills, and comfortable using Outlook and Word.
  • Excellent time management skills and the ability to prioritise work.
  • Attention to detail and problem solving skills.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to multitask.
  • Ability to maintain focus and organisation when working under pressure.

Key Competencies & Skills

  • Able to work well under pressure.
  • Selfmotivated and enthusiastic.
  • Able to work with limited managerial input.
  • Someone who exceeds people's expectations on a regular basis.
  • A stickler for accuracy.

Work Location, Hours & Travel

  • Based in Peterborough (Stuart House, St John's Street, Peterborough)
  • This is a fulltime position hours per week
  • Monday to Friday 09:00 17:30, with a 30minute lunch break & two 15minute breaks during each working day.

Benefits

  • Up to £24,000 (gross) per annum depending on skills & experience.
  • 20 days holiday per year + English bank/public holidays.
  • Ability to purchase extra holiday (up to ten days per calendar year)
  • Pension matched at 4%.
  • Access to our Employee Assistance Programme.
  • Vibrant company to work for, great culture.
  • Relaxed dress code.
  • Great office environment, fresh, modern with onsite café
  • Newly refurbished free access to gym and exercise classes at Stuart House.
  • DO RIGHT WITH INSITE
  • Our CSR Program provides our employees with up to 2 days paid time off per year for engage with company volunteering initiatives.
  • Regular Social Events including Summer Party in London and Christmas Party in Peterborough
Insite Energy is an equal opportunity employer and values diversity in its workforce. Applicants from all backgrounds are encouraged to apply.

Our Values:
WOW ME | OWNERSHIP | ONE TEAM | DEDICATION | RESPECT**
Job Types: Full-time, Permanent

Salary:
Up to £24,000.00 per year

Benefits:

  • Bereavement leave
  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free fitness classes
  • Onsite gym
  • Private medical insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Peterborough: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • We are an equal opportunities and inclusive employer. Please let us know if there are any supportive adaptions you would find helpful during the selection process or employment
  • In what timeframe would you be available to commence employment?

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID: 2nd Line