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Temporary Events Administrator
3 months ago
Temporary Events Administrator:
- 176TEVNTS12 Applicants
£13 - £14 Per Hour
- Full Time
Temporary
Central London, Greater London
Administration
Job Description:
- Temporary Events Administrator required by an international membership organisation based in central London. The postholder will provide support to events operations staff with the administration of their events to ensure a positive delegate experience. These will include conferences, lectures, seminars, webinars, corporate functions and meetings and other ad hoc events with up to several thousand attendees.
- This is a temporary role for circa 4 weeks in the first instance (may be extended) paying circa £13.00 to £14.00 per hour offices based in central London (Zone 1) hybrid working
- Duties include:
- Answering delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service
- Registrations, booking amendments, and cancellations of delegates to ensure accurate records are kept
- Monitoring events/papers inbox to ensure that all communication is answered in a timely manner
- Setting up online events on the preferred platform, communicating speaker login details.
- Supply pre-event communication to delegates to ensure delegates receive correct and accurate information
- Compile final attendee lists, and send post event surveys to delegates
- Work with other departments to create specific guests lists for specialist topic events
- Communicate with authors, speakers regarding presentations and audio visual requirements
- Administration of sponsor and exhibitor contracts, ensuring their requirements are met
- Preparation of event reports to ensure that all event details are correct for staff use on the day
- Preparation and issue of delegate badges and event materials for use on the day
- Processing submissions of technical synopses and papers on database and liaising with authors accordingly
- Record minutes at meetings (occasional) to ensure records are accurately kept
- Extracting information from files or systems and compiling reports in standard formats
- Demonstration of tasks for new or temporary staff as required
- Ordering catering (possibly for meetings) to ensure a positive customer experience for attendees
- Processing registration fees and issuing refunds
- Assisting on the day at events with registration, front of house/online trouble shooting, ensuring that good customer service is always maintained
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