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Contract Services Advisor

3 months ago

Northampton, Northamptonshire, United Kingdom Nene Warehouse Solutions Full time

About Nene
Nene Warehouse Solutions is part of the Nene Group, a UK family-owned business and has been trading since 1974.

Our principal business focuses on creating bespoke storage solutions for organisations across the UK and Europe, as well as overseeing an extensive Industrial Property portfolio.


Based in the East Midlands, our 345,000 ft2 Head Office and Production Facilities are ideally placed to play a key role in the further development of the UK and European Storage Industry.

Our employees are a key component of what makes us a great company and we make no apology for our continued investment in the training and development of our fantastic staff.


Our Mission


To be the number one, unparalleled chosen warehouse storage supplier for our customers, by listening to their needs of products, services and maximising warehouse potential.

Explore and invest in our colleagues, products, services in an innovative approach to excel our customer's expectations.

Our Vision
To be the preferred leading warehouse solution provider, through our expertise, knowledge and services. To be acknowledged as the number one trusted provider for products and services within our industry.

Our Core Values

  • Customer First
Always starts with our customer, measured by what we do.

  • Experts in our Industry
Provide leading expertise, investing in our colleagues for the future.

  • Colleagues
Recognise, support and value our colleagues, making us stronger.

  • Unparalleled Quality
Delivered every time, no exceptions, for services, products and solutions.

  • Culture


To focus and be inspired to make a difference everyday, through our talents, passion and hard work, creating a positive workplace environment.


  • Diversity and Inclusion
Diversity, equality and inclusion is a business imperative

Employee Values

1. Team Player
Collaborate to succeed and achieve together, in unity in our goals.

2. Change
Drive, improve & innovate to strive forward personally, for colleagues and for the company.

3. Motivated to succeed
Tackle challenges head on regardless how tough or challenging.

4. Accountable and Responsible
Commitment to excellence to achieve success. We see it, we own it, we solve it.

5. Integrity
Conducting at all times, doing the right thing.

Contract Services Division


Our Contract Services Division is a dedicated team at Nene, managing the inspection and maintenance process for our diverse client base.

From regular inspections to repairs and small project work.

We aim to offer superior response times, service and efficiency, minimising our client's operational downtime and ensuring they are fully compliant with health and safety regulations.


The Role/Duties

  • Report directly to the Contract Services Management
  • Manage open enquiries, sales quotations, and any technical queries, ensuring the standard operating procedure is always observed.
  • Ensure customer policies are adhered to concerning their quote processes and authorised rack profiles.
  • If required liaise with installation teams on site regarding any queries they might have regarding the scope of work you've quoted.
  • Problemsolving failed jobs: making sure they are resolved quickly with the correct department and rescheduled.
  • Develop knowledge of all customer systems/portals
  • Work closely with the wider team, as and when requested, to ensure the smooth running of all operations.
  • Communicate with customers, suppliers, contractors, and team members politely and professionally always.
  • Deliver an efficient, friendly service.
  • Identify and report growth opportunities within the team

Skills and Experience

  • Office experience
  • Telephone etiquette
  • Good planning and organisation skills
  • High attention to detail
  • Selfmotivated
  • Excellent written and oral communication skills

Benefits

  • Company teambuilding nights out/events
  • Company Pension
  • Private medical insurance
  • A competitive salary
  • 25 days holiday + Bank Holidays
  • 24/7 Wellbeing Support/Therapy
  • Free fruit
  • Monthly allstaff breakfast
  • Free onsite parking
  • Free training courses
  • Be a part of a great, family business

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Onsite parking
  • Private medical insurance
  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

Administrative Assistant: 1 year (preferred)

Work Location:
One location