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Home Claims Technical Consultant

4 months ago

Field Based, United Kingdom Aviva Full time
Home Claims Technical Consultant


We are looking for new colleagues to join our technical claims team, working alongside our Home claims teams providing technical advice, development and support.

This is a great job for someone who is politically agile, skilled communicator/conflict manager, adaptable to situations, able to challenge and positively influence others at all levels, internally and externally.

If you are someone with considerable technical experience dealing with Home Property Claims, then don't hesitate to apply for this job

A bit about the job:


Our new colleagues will provide technical support to our UK wide desk/field teams as well as our first notification of loss teams.

The role will involve managing claim referrals and supporting the ongoing development of our teams. You will develop standard methodology and technical guidelines ensuring service delivered is good and technical/required standards are followed.

You will also work closely with our learning and development colleagues on the delivery of the capability program for internal teams through identification of opportunities to upskill, coach and improve.


Skills and experience we're looking for:

Experience in handling mid-high value domestic buildings claims (£50,000+) or experience of managing mid-high value domestic home claims (5 years +).

Strong understanding of insurance principles, policy coverage issues, claims validation and fraud.

Experience in effectively managing stakeholders including customers, brokers and service providers as well as being able resolve customer complaints and efficiently troubleshoot complex issues.

Experience of completing audit activity, developing training plans including developing the best practise guidance for internal/external colleagues.
Qualifications like CILA, RICS, CII, etc or the ability to demonstrate equivalent technical experience.

What you'll get for this role:


Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.

And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:
We're inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, send an email to