Apprentice Customer Service Administrator

2 weeks ago


Middlewich, Cheshire East, United Kingdom Pentagon Play Full time

Pentagon Play are the UK's Number one school and nursery playground specialist We have been designing, crafting, and installing outstanding playground facilities for the past 25 years.


"We improve children's lives today, to shape happier and healthier grown-ups tomorrow."
We're recruiting for an Apprentice Aftercare Administrator that will provide the aftercare team with administrative support.

Salary
- £12,000 rising to £12,500 on successful completion of probation

Responsibilities


As an Aftercare administrator, you will be supporting the Senior Aftercare Coordinator to organise and conduct remedial work on past and present installations.

Working closely as a team, you will need to be comfortable with the changing demands and fast-paced environment.

You will need to provide a high level of customer service to create trusting relationships throughout the customer journey.


In this role you will develop in depth knowledge of Pentagon products, components, and fixings along with the health and safety guidelines.

The key day to day tasks will be to handle the Aftercare enquiries, managing warranty claims and overseeing deliveries. You will also be compiling and entering data to support the Senior Aftercare Coordinator.

Skills Required:

  • Fast learner
  • Keen to learn new skills, open minded, bright


People person
  • Great communicator, sympathetic listener


Problem solver
  • Proactive thinking and conflict resolution


Organised thinker
  • An organised mind, prioritises effectively
  • Dedicated to your studies
  • You will be required to complete a Customer Service / Business Admin Apprenticeship.

What can we offer?

  • 25 days holiday per annum
  • Healthcare package
  • Pension scheme
  • Casual dress
  • Frequent team and company socials
  • Corporate gym membership with Everybody leisure
  • Complimentary snack pantry
  • Employee of the month awards
  • Access to the Pentagon Training Academy (further education access)

Job Type:
Apprenticeship

Salary:
£12,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Free parking
  • Onsite gym
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

Reference ID:
Aftercare-MD-1

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