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Customer Service Advisor
2 weeks ago
Job Title: Customer Service Advisor
Company: Well-Established Organisation
A fantastic opportunity to join a customer-focused team in Middlewich as a Customer Service Advisor. In this role, you will be part of a supportive environment dedicated to providing top-notch customer service. Successful candidates may transition from temporary to permanent positions after 3 months, gaining access to excellent benefits such as generous holiday allowance and private health perks.
Main Responsibilities:
- Contacting patients to schedule appointments requested by the NHS
- Providing exceptional customer care over the phone and via email
- Demonstrating empathy and assisting customers with appointment bookings
Working Hours:
- Shift Work: 7.5 hours Monday to Friday, with occasional Saturdays on a rotational basis
- Shift schedules will be communicated a week in advance
Key Skills:
- Excellent telephone etiquette
- Strong customer service aptitude
- Proficient in administration tasks
Experience:
- Prior experience in telephone-based customer service desirable
- GCSE Maths Grade 4/C and above required
If you meet all the specified criteria, we invite you to apply for this exciting opportunity. Join our team and help us deliver exceptional customer service
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