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Customer Service Executive
3 months ago
Customer Service Executive - UK & Ireland:
- We are one of the most innovative mobile light company globally. Our products say "German Engineering & Design." With this, we do not only express our best-possible product quality, but also our commitment to protecting the environment and sustainability. All our lights are equipped with cutting-edge technology. We constantly improve and develop our products. About 140 employees work in our headquarter in Solingen, where we offer a modern working environment, excellent promotion opportunities and a friendly corporate culture with flat hierarchies. Ledlenser UK & Ireland, with about 16 employees, is the UK subsidiary of Ledlenser. Our beautiful office is located in a recently refurbished, period building in Sunninghill, Ascot. At Ledlenser we are always on the lookout for smart minds who will help our company shine even brighter.
Customer Service Executive - UK & Ireland:
FIELD OF ACTIVITY:
- Answer incoming calls and process online customer enquiries via Zen Desk and telephone for the website, Ebay marketplace and Amazon
- You will arrange returns, exchanges and refunds
- You place orders in Sage and manage the stock of internal spare parts
- Your tasks will also include general office duties, postal support, ordering office supplies, etc.
- You will exceed customer expectations by providing firstclass customer service
- You will work closely with colleagues across the organisation, supporting each other during busy periods to resolve issues and grow the business overall
PROFILE:
- You have experience in customer contact and order entry
- Ideally, you already have experience in a comparable field (e.g. consumer electronics, lighting technology, technical equipment, power tools, hand tools) but this is not essential
- Experience with Amazon Vendor Central is an advantage
- You can work independently and proactively in a dynamic business environment
- Preferably you are experienced with SAGE (50 or 200) and ZEN Desk
- You have a resilient, friendly and calm manner and are a team player
- You are organised and reliable and have a systematic way of working
- Fluency in English; other language skills are an advantage but not essential
WHAT WE OFFER:
- A varied range of tasks in a dynamic and growing international company with interesting prospects
- Space for personal initiative and assumption of responsibility
- Motivated team colleagues and a family environment as well as a very nice working place in Sunninghill, Ascot
- A competitive salary, pension contribution, private health
INTERESTED?:
Ledlenser UK & Ireland
Kingswick House
Kingswick Drive
Sunninghill, Berkshire SL5 7BH, GB
- We are an equal opportunities employer