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Customer Experience Advisor
6 days ago
An opportunity is available for a Customer Experience Advisor, working from home on a remote basis, 35 hours per week.
Benefits whilst working as a temporary member of staff include discounts on shopping, insurance, gyms and events, a library of health and well-being advice, as well as access to a Personal Doctor.
You will be joining a thriving housing organisation who have over 100,000 customers on an ongoing temporary basis.As the Customer Experience Advisor, you will be:
- Working with the Customer Experience Manager in driving and enhancing the customer culture and ensuring customers receive an outstanding end to end journey
- Ensuring quick resolutions and formal complaints are thoroughly and consistently investigated, collaborating with Subject Matter Experts across the Group
- Supporting the Customer Experience Team in the development and implementation of a multichannel Customer Experience Strategy
- Promoting and providing highquality customer services that meet regulatory requirements
- Tracking all points of customer engagement, addressing customer experience queries and identifying ways to improve the Group's customer services
As the Customer Experience Advisor, you will have:
- Previous experience working within a customer service role
- Experienced in dealing effectively with difficult and sensitive situations
- Accustomed to working collaboratively to meet resolutions
- Strong interpersonal skills with the ability to inspire, influence and motivate a wide range of people
- We would also love to hear from you if you have experience in any of the following: Customer Service Team Leader, Customer Service Supervisor, Customer Service Manager, Head of Customer Service, Customer Service Advisor, Customer Champion, Project Manager, Customer Specialist, Complaint Handler, Retentions Advisor, After Sales Advisor, Sales Administrator, Office Manager, Customer Support, Contact Centre Manager, Contact Centre Advisor, Call Centre Advisor, Call Centre Manager, Call Centre Supervisor
As the Customer Experience Advisor you will receive a salary of £15 per hour with excellent benefits including remote working from home, retail discounts and health and well-being advice.
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