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Customer Service Advisor

3 months ago

Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time
Customer Service Advisor - Birmingham

Due to our client's continue growth, we are working in partnership to find 3 Customer Service Advisors that will be joining their team based in Birmingham.

This is a temporary position for a minimum of 6 months contract which could potentially extend for alonger length of period.


Within this role you will:

  • Act as first point of contact for customers over the phone
  • Provide exceptional telephone customer service in a timely manner whilst working in a busy fastpaced contact centre
  • Resolving queries raised by Clients and providing a range of solutions for client issues
  • Providing a world class client experience by exceeding expectations in the manner in which the call has been handled and by offering an extensive knowledge
  • Organising own workflow ensuring that high volumes of various types of telephone enquiries managed to achieve individual and team targets
  • Escalating complex and unresolved enquiries as appropriate
  • Logging complaints

What we're looking for:

  • Previous experience of working in a customerservicing environment is desirable, to enable the jobholder to understand the types of issues and problems which occur
  • Excellent communication skills, written and verbal
  • Ability to solve problems
  • A selfmotivated and enthusiastic, results focused and pragmatic approach and outlook

Hours of work are:

  • 37.5 hours per week
  • Monday to Friday 08:30AM 17:00PM