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Customer Advisor

3 months ago

Birmingham, Birmingham, United Kingdom The NEC Group Full time

Customer Advisor


The Ticket Factory is a leading national ticket agent for events across the UK and the official box office for the National Exhibition Centre, Resorts World Arena and Utilita Arena Birmingham.


Interested in working within the ticketing industry? Want to improve your skills and gain a wide range of experience, then why not join us and be part of a highly professional box office team that deliver great live event experiences.


We are looking for enthusiastic, outgoing people with a positive confident attitude, excellent communication skills and exceptional phone manner to work in our Contact Centre, located at the NEC.
You will play an important role, selling tickets, handling customer enquiries, and keeping our customers happy.

You will be expected to provide a quality front line service, handling customer bookings and helping to resolve enquiries over the phone.

Experience of working in a customer services environment, either face to face or in a busy contact centre. Effective communication and diplomacy skills. Knowledge and experience of ticketing and cloud based customer contact systems and Microsoft 365. Flexible with your availability. A positive can-do attitude.


Our Contact Centre is the hub of our modern and comfortable offices at The NEC and provides a customer focused booking service 7 days a week.

Our Customer Advisors will work annualised hours on a flexible rota covering shifts between 08:45am - 19:00pm, including weekends. They also cover Box Office/kiosk duties at events and on concert nights.


If you are interested in working in the ticketing industry this is a great way to gain experience and knowledge of an exciting industry.

At the Ticket Factory, you can develop your career across a range of ticketing related roles. If you want to progress, we'll help you do it.

Only successful applicants will be contacted for the next stage.

What we offer:

  • Plus Group Bonus Scheme
  • 25 days annual leave rising to 26 after one year plus all UK bank holidays
  • Free Onsite parking
  • Free lunch when office based or on site
  • Potential home working options for part of the week
  • Pension matching up to 7% and
  • We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
  • Private Medical Insurance funded by the company
  • Great Learning and Development
  • Employee Assistance Programme
  • Dental, Cash Health and Holiday Buy flexible option
  • Exclusive Discounts and many more great benefits
The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

If you share our values and our enthusiasm, you will find a home within the NEC Group.