Podiatry Admin Assistant

2 weeks ago

Whitehaven, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time
We are looking for an enthusiastic and motivated individual to join our inspirational podiatry team in beautiful North Cumbria.

The Department has a good skill mix including advanced and specialist Podiatrists, Podiatry assistants and administrative staff. Currently we maintain high risk, biomechanics and nail surgery caseloads.

As an admin assistant you will be responsible for organising timetables and direct and indirect communication with patients, their family and other stakeholders.


To book appointments/alter appointments for patients on the EMIS web system including routine, high risk, nail surgery, domiciliary visits, vascular and ulcer patients, and to deal with cancellations/enquiries regarding the clinic appointments.

Including booking of joint domiciliary visits and to ensure visits are booked for efficient travel.

To be the first point of contact for all patients, staff & visitors to the Podiatry Department.

To maintain and update the booking of clinical rooms and book other rooms as needed.

To report any building defects through the Estates Dept. procedure and log all defects.

Receive telephone calls and deal with accordingly, either by resolving enquiries or redirecting calls.

Calls may be of a sensitive nature and may require skills in negotiation and tact often with clients who have a barrier to communication e.g.

hard of hearing.


To process new patient referrals by recording the number of new referrals and ensuring that they are triaged by Senior Podiatrist.

Register new referrals on the EMIS web system, if required to do so. Data entry must be timely and accurate resulting in data quality being available for all required reporting.

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people.

Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond.

We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

  • Being a clinically led organisation
  • Quality and safety at the heart
  • A positive patient experience every time
  • A great place to work
  • Managing our money well


As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.


Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030.

There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.


We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.


Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies?

  • Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
Important Information

  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.


If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below.

These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.


Standard Check:
£18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check:
£38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.


As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provide

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