Admin Support

3 weeks ago

Whitehaven, United Kingdom GP Surgery Full time

Job Description
**Administration Support**

Location: Copeland

Hours: 37.5 (full time)

**Salary**: A2

Responsible to: Practice Manager

**Role Purpose**

Lowther Medical Centre has an exciting opportunity for an Administrator working across all areas of the practice.

**Job summary**

**Role of Department**

Providing dedicated day to day administrative support to Practice Manager and Senior Administrator. Also providing regular support to Reception, Prescriptions Team and Scanning and Coding. Ensure all administrative and clerical requirements are provided in a timely and efficient manner in accordance with NCPC policies and procedures.

**Duties and Responsibilities**

Duties will include, but are not limited to:
**HR Administration**
- Advertising vacancies on websites and NHS Jobs
- Setting up new starters IT accounts

**Learning and development**
- You will assist with scheduling training and organising and completing bookings for external training.
- Assist with sending and collecting appraisal training feedback forms.

**Practice Support**
- Provide regular support to the reception, prescription and scanning / coding team to ensure adequate cover is provided to ensure the work is completed to the deadlines set.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Provide support for Practice Manager where required.

**Health and safety**

The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control Policy. This will include:

- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role

**Equality and diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional development**

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Risk Management**

All staff have a responsibility to report all clinical and non-clinical accidents, incidents or near-misses promptly and when requested to co-operate with any investigations undertaken.

**Quality**

The post-holder will strive to maintain quality within the practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources

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