Contracts and Performance Manager

2 weeks ago


London, Greater London, United Kingdom LegalAndGeneral Full time
Job Title: Contracts and Relationship Manager

We are currently looking for a dynamic Contracts and Relationship Manager to join our team in Affordable Homes for a fixed-term contract of 12 months.

What Will You Be Doing?

  • Work closely with the Head of Contract and Performance Management to establish and maintain strong relationships with our Management Providers, ensuring responsiveness to the needs of our customers
  • Lead the mobilisation and implementation of contractual agreements in your area, including conducting workshops, setting up reporting and payment structures, and supporting Management Providers in meeting their contractual obligations
  • Take charge of the contract and performance management process for Management Providers in your area, conducting regular reviews and audits to ensure successful outcomes
  • Collaborate with the Contract Team to conduct benchmarking exercises, fostering a shared understanding of service delivery success among Management Providers
  • Identify opportunities for enhancing value in our relationships with Management Providers through process improvements and collaboration
  • Ensure swift resolution of complaints and inquiries from Management Providers, working to embed the values and behaviors of our organization

Qualifications

  • Demonstrated ability to build and sustain relationships to facilitate effective housing management and maintenance services delivery
  • Successful track record in residential landlord and property management
  • Experience in influencing product and service development in the housing sector or a related field
  • Proven expertise in establishing systems for long-term contract management success
  • Knowledge of the affordable housing landscape, including managing outsourced services and statutory RP responsibilities
  • Ability to act decisively within defined processes and deliver to financial and performance targets
  • Interest in developing systems to support third-party provider management
  • Entrepreneurial mindset with a proactive approach to change and opportunities

Company Benefits

  • Participation in annual performance-related bonus plans and share schemes
  • Generous pension contributions
  • Life assurance and private medical insurance (for permanent employees)
  • At least 25 days of holiday plus public holidays
  • Competitive family leave and access to electric car scheme
  • Various employee discounts and modern office spaces designed for collaboration and well-being

About the Company

Legal & General is a prestigious financial services organization, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. Our renowned leadership and rich heritage position us as a top player in asset management, homebuilding, pensions, and insurance. Our diverse portfolio drives value for customers and society, with a focus on impactful and meaningful work. We nurture an inclusive and collaborative culture, empowering our people to excel and innovate. Flexibility and well-being are paramount, and we welcome discussions on tailored work arrangements and accommodations for candidates with specific needs.

If this opportunity intrigues you, we are excited to learn more about you and how you can contribute to our purpose.



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