Head of Contract Performance

2 weeks ago

London, Greater London, United Kingdom Veolia Full time

Salary:
Competitive salary plus Veolia benefits including a company bonus, car/car allowance, enhanced pension and private medical

Location:
Hybrid - This role's remit is UK wide.


When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

25 days of annual leave

  • Facilities including a free onsite gym, parking and subsidised restaurant at our Cannock office
  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential

You will already have demonstrable success in multi-term contract management, with innovative thinking and agile solutions at the heart of your accomplishments.

As a senior leader within the Commercial National Accounts team, you will positively contribute to our commercial objectives and support the growth of our business through the leadership of an account management team that manages National Customers (National or Strategic Account Customers) within our key Grocery Retail sectors.

To effectively manage, inspire and drive a high performing team so that our account management teams operate in lockstep with customer stakeholders at all levels

To ensure that the contractual commitments are delivered, with coherent, structured and innovative contract management strategies in place that demonstrate our "Customer Centric" approach for business growth and customer retention.

To take overall responsibility for the generation and growth of all business lines, ensuring departmental objectives and contractual requirements are met across all account portfolios.

To work with account managers to produce detailed, relevant Account Management Plans for each client that ensure development pathways and contract retention / development factors are identified and delivered.

To help identify, drive and deliver innovation projects ensuring Veolia is embedded within customer value chains by collaborating with key stakeholders to manage and deliver business innovation, best practices and strategic value projects.

To focus on the long-term development of strategic plans for the sector(s), using market intel, client strategic objectives, regulatory and financial frameworks, AND your keen eye for game-changing opportunities (including investment / co-investment growth potential) in order to grow the Veolia brand and our market offerings

An inspirational leader with a demonstrable track record of leading high-performance, cross-functional teams.

Ability to build and maintain strong relationships with stakeholders both internally and externally to retain significant key national accounts and develop long term sustainable relationships.

Significant experience in leading and driving transformation and change.

Strategic thinker who is solution focussed and creative, with the ability to implement strategy and embed into a business.

Ability to build relationships and influence at a senior leadership level.
Excellent project management skills and ability to prioritise among competing priorities.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.


This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

Here at Veolia, we're proud to be known as an equal opportunities employer.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.

So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.


Here at Veolia, we're proud to be known as an equal opportunities employer.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.

So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

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