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Apprentice Customer Service Advisor

3 months ago

Chepstow, Monmouthshire, United Kingdom Specsavers Full time

Become an Apprentice in our store and you'll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we're always looking to the future - which is where people like you come in.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.

This Apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.


Another way of learning:

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you'll be a fully-fledged Level 2 Customer Service Assistant.

Why choose an Apprenticeship?

  • Earn a salary (£225.00 per week)
  • Gain valuable work experience in a fulltime role
  • Receive comprehensive and structured training, supported by a qualified assessor
  • Deliver highquality service in an innovative retail environment
  • Become part of a team working towards a common goal
  • Be entitled to paid holidays
And that's just the start.

With a highly respected and award-winning business behind you - one that invests in its people - there's nothing to stop you getting on here.

Who knows, you might even end up running your own store in years to come...

Who is this Apprenticeship for?

  • Recent school/college leavers OR those looking for a new challenge
  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK


We're looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area.

It's important that you are a great listener and communicator - as that's what excellent service is all about.

You'll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.


This is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.


What does the role involve?

  • Giving customers topnotch advice
  • Giving customers a warm welcome
  • Dealing with orders
  • Dealing with payments
  • Delivering high quality products and service
  • Prescreening, telephone triage, Collections, adjustments and repairs


Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship.

This is delivered in workplace by Babcock Training, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.


Skills Required:


To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.


Personal qualities
Friendly
Positive
Hardworking
Work well as an individual and as part of a team
Reliable
Trustworthy

Thing to consider
Must be comfortable talking to people.

Job Type:
Apprenticeship

Salary:
£225.00 per week

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person