IT Support Engineer

2 weeks ago


Ipswich, Suffolk, United Kingdom SciNova Full time

Title: IT Support Engineer

Location: Ipswich, UK

Sector: Food & Beverage

Salary: Competitive + benefits

Contract: Permanent


At SciNova, we are proud to be collaborating with one of the rapidly growing Food & Beverage companies in the UK. Recently, they unveiled a cutting-edge facility in Ipswich and have doubled their workforce in the past year, expanding their presence with offices and sites across Europe and Asia.


Committed to excellence and customer satisfaction, our client values a supportive and forward-thinking work environment that prioritizes employee growth and development.

If you are a tech-savvy IT support expert seeking to be part of a people-focused culture, we invite you to reach out to us today.


Role responsibilities:

- Provide first-line technical support to end-users, addressing hardware and software issues promptly. - Diagnose and troubleshoot network, server, and workstation problems. - Install, configure, and maintain computer systems and applications. - Collaborate with the IT team to implement and upgrade software and hardware solutions. - Respond to service requests and incidents through a ticketing system, ensuring accurate documentation. - Educate end-users on basic IT procedures and best practices. - Conduct regular system audits to ensure security and compliance. - Stay updated on the latest technology trends in the IT industry.


Role requirements:

- Bachelor's degree in Computer Science, Information Technology, or related field. - 5+ years of experience as an IT Support Engineer or in a similar role. - Extensive expertise in Google Suite. - Strong knowledge of MS 365 Office suite. - Proficient in troubleshooting hardware, software, and network issues. - Familiarity with ITIL best practices is advantageous. - Excellent communication and interpersonal skills. - Ability to work independently and collaboratively in a dynamic setting. - Familiarity with OneDrive and SharePoint.


What our client offers:
- Competitive salary and discretionary bonuses. - Opportunities for professional growth and career advancement. - A supportive and collaborative international work environment.

How to apply:
- Submit your CV or apply directly via LinkedIn.

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