Senior Technical Support Engineer

2 weeks ago


Ipswich, Suffolk, United Kingdom Digital Waffle Full time £32,000
Job Description Role: 1st Line Support Engineer

I am on the lookout for a First Line Support Engineer to join a manufacturing business based in Suffolk This role will be the start of building a brand new on-site IT support team and they need a 1st Line Support Specialist to tackle user issues head-on.

Microsoft
~1st Line Support

Minimum 3 years' 1st line support experience on the Microsoft tech stack.
A proven track record of resolving hardware & software problems.

Ability to work independently as the sole on-site IT resource (initially, you will be the start of a brand new team).

Provide technical support to colleagues for a variety of Microsoft products and services (e.g., Windows OS, Office Suite, Microsoft 365, Azure AD)
Troubleshoot hardware and software problems related to Microsoft technologies
Reset passwords, manage user accounts, and configure basic security settings in Microsoft environments
Diagnose and resolve common user issues related to Microsoft applications
Escalate complex technical issues to 2nd or 3rd line support

Manage user desktops and laptops, ensuring optimal performance and security
Install and configure Microsoft software applications on user devices
Maintain accurate documentation of user accounts, software licenses, and IT assets

Service Desk & Communication:
Stay up-to-date on Microsoft product updates and security vulnerabilities

Flexible schedule:
Choose your ideal workday (7:30am-3:30pm, 8am-4pm, etc.). Bonus After probation, enjoy 1 day remote work per week.

Foundational Role:
Build the IT support function from the ground up, shaping the team's future.
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