Senior Desktop Engineer
3 weeks ago
Job title: Senior Desktop Engineer
Salary: GBP30,000 - GBP33,000 + Fantastic Benefits Package
Location: Ipswich
This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.
The successful candidate must be willing to undergo the client's security clearance process.
Responsibilities:
- Fully site-based
- Able to deal directly with clients in a friendly and highly confident manner
- Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories
- Experienced with VIP support and engagement
- Troubleshooting known and unknown software issues related to Windows platforms
- Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks
- Providing Hands and Eyes' support to other teams
- Processing documentation and knowledge base article management
- Using the onsite call management system to update calls and close calls to specific SLAs
- Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
Essential skills/qualifications:
- Knowledge of current and past Microsoft windows operating systems
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
- Experience in Windows imaging techniques (Network & Local)
- Microsoft Active Directory & Azure Active Directory knowledge
- Remote desktop support tools
- Desktop/printer configurations
- Excellent interpersonal & communication skills
- Must be able to work independently and part of a team.
- Experience and technical knowledge of IT, PC's/peripherals, and their architecture
- Break fix, IMACs, Incidents, Projects
- Experience with Ticket Management
- Comfortable with liaising and working alongside 3rd Parties
- Display flexibility and the ability to manage your day effectively
Desirable skills/qualifications:
- ITIL Foundation
- 3 - 4 years' experience supporting Windows environment
- Windows certification
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