Case Officer

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Page Personnel Full time
Investigations

  • Fraud

About Our Client:

A well respected Brighton organisation is looking to recruit a full time permanent Case Officer.

As Case Officer you will be responsible for:

  • Provide professional, effective end to end case management to maximise compliance with Automatic Enrolment and protect members' benefits in line with agreed policies and procedures.
  • Be able to undertake high volumes of work and use a riskbased approach to prioritise and escalate cases when necessary.
  • Personally and autonomously deliver positive investigation outcomes, adhering to the decisionmaking framework to meet all KPIs and ensuring governance standards are achieved, always striving for improvement to meet the highest standards.
  • Interact individually with the regulated industry, members of schemes, other regulators / law enforcement organisations or other parties to secure information in the correct manner, and personally analyse and present findings.
  • Review and challenge documentation provided by stakeholders including payroll related products, reports, company structures, financial information.
  • Be responsible for the timely and accurate inputting of information and evidence into the case management system.
  • Identify risk in line with current policies, procedures and statutory guidelines, with prompt escalation of case related risks.
  • Contribute to continuous improvement of processes and knowledge management.
  • Provide support to work streams relevant to the operation of the Compliance and Enforcement team and the functions of the Regulator.
  • Have excellent systems and processes understanding with experience of working across different Information Technology platforms and with the ability to cross reference data.

The Successful Applicant:

  • Demonstrable experience within either an investigative or regulatory environment.
  • Demonstrable experience of endtoend investigative case management.
  • Ability to handle high volumes of work, prioritise when necessary and maintain attention to detail and accuracy.
  • Experience of working with sensitive material, following policies and guidance to ensure integrity and security, including an understanding of GDPR principles.
  • Experience in dealing with internal and external customers / stakeholders at all levels.
  • Excellent written, verbal, and nonverbal communication skills with an ability to tailor approach to the audience and circumstances, on a casebycase basis, whilst delivering a clear, consistent and authoritative message particularly to unwilling, adverse and/or hostile individuals.
  • Sufficient knowledge and technical ability to effectively use several IT related systems (case management system, reporting databases, customer relationship management and others)

What's on Offer:

£25-27,000 plus great benefits

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