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Contact Centre Advisor
3 months ago
At Bestway, we are passionate about meeting our customers' needs and working as a team to grow our business.
So, if you are looking for an opportunity to make an impact on an ambitious company that is built its way up from humble beginnings, you could be the sort of person we are looking for.
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37.5 hours per week_
If you have previous Telesales or Customer Service experience, we would love to hear from you.
We need people who are genuine and caring with great listening skills and the empathy to go the extra mile for customers on each call.
You should be resilient with the ability to stay calm even when working under pressure and enjoy finding solutions to customer problems whilst adhering to operational processes.
As you will be working on both inbound and outgoing calls, as well as assisting our customers you must be adaptable and confident in communicating both verbally and in written format.
Your main responsibilities
- Making outgoing calls from an assigned call board along with taking inbound calls
- Upselling products to Customers
- Outbound calls to let customers know about promotions
- Learning monthly and weekly promotions and helping our customers receive the best deals possible
- Dealing with customer issues or complaints
- Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
- Working alongside the Territory Sales Managers assigned to each Depot
- Placing Uplift lines in the system for customer returns
About You
- Exceptional customer service
- Excellent communication skills
- Able to establish and maintain positive working relationships with others
- The ability to prioritise tasks
- Maintain high levels of accuracy and detail
- Strong IT skills in all Microsoft Applications
- You will be a strong team player, harnessing the power of the team whilst being an integral part of promoting team spirit
What next?
Job Types:
Full-time, Permanent
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location:
In person
