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Proton Beam Therapy Receptionist

3 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

This post is a part time role 22.5hours over three days (Monday, Tuesday and Wednesday), the centre operates a range of working shift patterns these will be to suit the nature of the service and applicants are encouraged to enquire with the team before applying.

Example shifts include 7am-3pm and 11am-7pm with occasional weekend work (approximately 2-3 per year).


The receptionist is an essential part of the clerical, admin and support team for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and out-coming appointments as well as management of the department reception areas.

This role includes a range of administrative duties, using Trust systems to record and maintain patient records. Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary.


Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK.

Applicants should have a strong team work ethic and be willing to interact with a range of professions.

As a novel service flexibility is essential to meet the needs of an evolving workload.

Therefore, the post holder will need to have a flexible attitude to work, with the ability to adapt when the service requires.

Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year.

We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.

We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year.

Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.


The Christie PBT centre is the first of its kind to open in the UK, providing this novel treatment on behalf of NHS England the centre treats patients from across the UK attracting like-minded professionals to a range of professions.

This is an interesting role with ample opportunities for personal and professional development as such further development opportunities will be offered to applicants and a range of training schemes are available within the Trust.


DUTIES AND RESPONSIBILITIES
Communication Skills

  • Meet and greet patients attending the Proton Beam Therapy Centre
  • Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance
  • Exchange information with patients and staff, both verbally and in written format
  • Communicate information between departments internally and external
Knowledge, training and experience

  • Access patients' demographic details on relevant clinical systems and amend as necessary
  • Enter patient details onto the relevant clinical systems
  • Provide comprehensive advice to patients/relatives regarding appointments
  • Track patient case notes in relevant clinical systems
  • Deal with queries from patients and other service users, for example GP's, hospital staff, social services, voluntary organisations and Trust management
  • Liaise with other members of staff regarding case notes and patient visits
  • Resolves issues arising in own role, such as cancellation of patient appointments
  • Uses own initiative to liaise with clinical staff where necessary regarding patient queries
  • Use patient information systems to assist patients and staff
  • Work in Medway system, requiring standard keyboard skills
  • Use of office equipment including PCs, fax machine, and phones
  • Maintain patient confidentiality at all times
  • Follow all relevant policies and legislation
  • Post holder is expected to follow all relevant protocols, and standard practice
  • Work collaboratively with colleagues to ensure policies are adhered to
  • Undertakes surveys/audits as necessary to own work
Planning and Organisation

  • Use own initiative to solve problems referring to manager as necessary
  • Books patient transport where applicable and deals with transport queries
  • Booking and scheduling of physiotherapy and complimentary therapy and support services on site
  • Plan and organise own