Clinical Support Worker

6 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

An exciting opportunity has arisen for a full time, permanent position in the Clinical Support Team at the Christie Proton Beam Therapy (PBT) Centre in Withington Manchester.

Available posts

Permanent 37.5hours over 5 days

Permanent 22.5hours over 3 days

37.5 hours over 5 days for a 6-8 month fixed term

Working shifts to cover the needs of the service. Example shifts include 7am-3pm and 11am-7pm. These may vary depending on work area.

The CSW assists the clinical teams in supporting patients whilst they are receiving treatment. This includes assisting radiographers in the production, management and maintenance of radiotherapy immobilisation devices, liaising with patients on a daily basis, supporting patients by building a rapport, feeding back important information to the clinical team. Some clinical duties will be required such as changing dressings, capturing and recording of patient clinical observations. This role also includes a range of administrative duties using Trust systems to capture and record information tracking and maintain patient records. Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary.

Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK. Applicants should have a strong team work ethic and be willing to interact with a range of professions.

As a novel service flexibility is essential to meet the needs of an evolving workload. Therefore a CSW will need to have a flexible attitude to work, with the ability to adapt when the service requires. Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

Communication Skills

Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.

To assist and support radiotherapy staff to support the patients’ physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.

Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers.

Liaises between all Christie radiotherapy centers, host sites and community where appropriate

Knowledge, training and Experience

Use knowledge of integrated clinical information system for case note tracking and collating of data for referrals.

Data input and radiotherapy completion tasks

Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts

Complies with policies, procedures, rules, regulations and departmental protocols.

Production of suitable immobilisation equipment

Provide clinical support for radiotherapy anaesthetic and recovery areas.

Once training and competencies have been completed, working under the direction of the PBT radiographers to undertake routine and specifically identified tasks in order to support the running and organisation of clinical services in the PBT service once training and competencies have been completed.

Personal Skills

Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients

Produces departmental statistics using appropriate systems, ensuring submission within given deadlines.

Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.

Cover the reception desk as needed, answering internal or external telephone calls.

Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for

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