Delivery Station Customer Service Associate

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Amazon UK Services Ltd. Full time

What are your hours?
This role requires working variable hours to match when customers need us most. You will work Wednesday - Saturday 10:00am - 20:45pm.
-
What qualifications do we need from you?

  • Have the right to work in the United Kingdom without restrictions
  • Experience in customer service, retail or hospitality industry
  • Flexible with regards to shift work (this role has nonnegotiable time schedule of 10am8:45pm).
  • Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
  • Excellent timemanagement, organisational, and prioritisation skills.
  • Experience working under pressure in a highvolume environment whilst maintaining standards for productivity, quality and service.
  • Ability to take ownership and be proactive.
  • Intermediate computer literacy.

What strengths will you bring?

  • Hardworking, articulate, and detailorientated
  • Friendly and customerfocused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multitasking in a highenergy environment.

What benefits will you receive?

  • Pension Plan
  • Competitive holiday allowance
  • Health insurance
  • Life insurance
- discount

  • Employee assistance program
  • Organisational progression options
  • Additional addon benefits of your choice
You'll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

  • If successful, we will contact you about the next steps
  • Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
    Job title Delivery Station Customer Service Associate

Location - DST- Stanley Matthews Way, Trentham Lakes, Stoke, ST4 8GR, United Kingdom

Pay Rate - £11.40

Shift:
Wednesday-Saturday 10:00-20:45

Contract:
Perm, Fulltime.


Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal.

Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here.

You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Delivery Station Liaison?

You will provide the best in class customer service from within our delivery station in Birmingham by organising successful re-delivery attempts for customers' parcels.

As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays.

Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day.

Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.

  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service station group Full time

    '''Duties:''' Perform repairs on vehicle body panels. Conduct routine inspections to identify potential issues and ensure equipment is in proper working order Use power tools and hand tools to complete repairs Follow safety protocols and maintain a clean and organized work area'''Qualifications:''' Strong mechanical knowledge and aptitude Experience with...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Irlam Associates Full time

    Customer Service Advisor 9am-5pm + On call (1 evening per week & 1 weekend per month from home)Irlam Associates proudly present an exciting opportunity with one of the UK's leading same day courier services, as they seek a Customer Support member to enhance their successful team. This position offers an entry-level experience where your duties include...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom IWH Online Full time

    Company descriptionOur aims and objectives are to provide a cost effective sustainable solution for mobile services. we sell new, used and refurbished phones to the b2b market. That's our main business.Job description- Main Purpose of Job:_- Duties & Responsibilities:_Duties will include utilising stock management processes in order to maintain the regular...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Michelin Full time

    Customer Service Admin - Finnish SpeakerKEY EXPECTED ACHIEVEMENTSFluent Finnish SpeakerManage Order & delivery Captures, records and commits customer orders according to customer needs, agreement and defined service level Proposes product alternatives in case of phaseout or shortage If relevant, optimizes, plans and coordinates the delivery with customers...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Workstreet Full time

    Customer Service Administrator -StokeImmediate start5 days a week Monday to Friday 8.30am to 17.30pm:- £21,500 to 22,000 Basic per annum Negotiable:**Excellent company benefits**Based at the Stoke location as a customer service administrator you will be a key member of a small but busy Office, acting as first point of contact for telephone enquiries and a...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adecco Full time

    Adecco are looking for experienced and outgoing customer service operators to work for our well established client located in the Hanley area. Answer inbound calls Issue reports to clients when required Resolve customer queries proactively in a timely manner Appoint suppliers Make outbound calls to customer/supplier/clients to provide updates Action...

  • Delivery Driver

    1 week ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Qiro Logistics Full time

    We are QIROWhat We Provide:4 Days Training at Full Day RateFully Insured Delivery VehicleDiesel FuelUniformMobile Delivery DeviceFull-time, On-site SupportThe Job:Self-employed multi-drop delivery driverDelivering everything from envelopes to parcels up to 23kgFollowing the delivery device that takes you right to the front doorMaintaining a constant safety...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stirland Associates Full time

    Customer Service Advisor - PermanentAlternating shifts:Monday to Friday - 8am - 430pm and 1030am - 7pm with two Saturdays per month 9am - 5pm (Time of in the week) Shifts are set a minimum of 1 month in advance.Introduction of the company:Stirland Associates are recruiting on behalf of a one of the UK's leading independant national provider of home and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EPIC Housing Limited Full time

    Who We Are & Our JourneyHey there, great to see you looking into EPICEPIC Housing is the proud custodian of approximately 1,400 homes across North Staffordshire with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands. Our homes come in two flavours; 'social' and 'affordable' rents and our tenants are the real VIPs in our...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Michelin Full time

    Temporary - Customer Service RepresentativeKEY EXPECTED ACHIEVEMENTSManage Order & delivery Captures, records and commits customer orders according to customer needs, agreement and defined service level Proposes product alternatives in case of phaseout or shortage If relevant, optimizes, plans and coordinates the delivery with customers and partnersMonitor...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Lila Connect Full time

    This is your chance to work for a rapidly expanding broadband company with healthy growth ambitions. Each day you'll get to work alongside talented, driven colleagues who all have the company's success as their end goal.We fully recognise that it's our employees that make Lila Connect the success story that it is, and we consider ourselves to be at the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom RKW Ltd Full time

    _Job Description Customer Service Advisor_Job Title: Customer Service AdvisorPositions: Full TimeDepartment: Customer ServiceReports to: Customer Service ManagerLocation: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NLThis supports the key organisational objective of achieving a Best in Class and consistent service delivery to all consumers regardless of...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Water Plus Full time

    Have you ever wanted to work in Customer Service but you don't have experience? This could be the role for youAt Water Plus we're a down to earth, straightforward lot, with a passion for driving high quality customer service and making a difference in our communities. It's an exciting time to join our business and work in the new water retail marketWe are...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Response Logistics Direct Response UK Ltd Full time

    Job descriptionAbout us?Response Logistics are Staffordshire's premier distribution company for pallet collections and deliveries across UK and Ireland. Based in Stoke-on-Trent we are part of a network with over 90+ depots across the country to service customers collection and delivery requirements.Who are we looking for?Normal working hours: 8:00-17:00 ...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Response Logistics Direct Response UK Ltd Full time

    Job descriptionAbout us?Response Logistics are Staffordshire's premier distribution company for pallet collections and deliveries across UK and Ireland. Based in Stoke-on-Trent we are part of a network with over 90+ depots across the country to service customers collection and delivery requirements.Who are we looking for?Normal working hours: 8:00-17:00 ...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Barkers Engineering Ltd Full time

    Barkers Engineering Ltd (trading as Barkers Fencing Ltd) has a heritage dating back to 1861. Initially engineering equipment for the mines and coal fields that had sprung up following the Industrial Revolution, the company has evolved (as the mining industry declined in the1980's) and began manufacturing palisade fencing and railing, before specialising in...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Advantis Full time

    Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK's largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to workSalary -...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    For over 75 years now, Fletcher Moorland has been providing engineering services to industry, when is comes to finding a company with the breadth of experience and range of services offered, you'll be hard pushed to find one that matches Fletcher Moorland.Fletcher Moorland Ltd are looking for a Customer Service Advisor for an immediate start, to join the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    For over 75 years now, Fletcher Moorland has been providing engineering services to industry, when is comes to finding a company with the breadth of experience and range of services offered, you'll be hard pushed to find one that matches Fletcher Moorland.Fletcher Moorland Ltd are looking for a Customer Service Advisor for an immediate start, to join the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    Food service sales executiveCentral food service LTD are a rapidly growing business within the food supply and distribution sector, with over 850 customers already being serviced within the QSR market we have made the decision to expand and offer our well renowned products, prices and exceptional customer service and delivery experience into other related...