Apprentice Helpdesk Coordinator

1 week ago


Huddersfield, Kirklees, United Kingdom NATIONAL FACILITIES MANAGEMENT 247 LIMITED Full time

What will the apprentice be doing?

  • A first point of contact for clients and contractors
  • Understanding queries and communicating professionally and effectively to make sure the client is always serviced in the best possible way, whilst offering ongoing support
  • Handling reactive and small project works
  • Booking works with engineers/contractors
  • Liaising with clients
  • Raising purchase orders
  • Raising quotations
  • Engineer searches
  • Admin support
  • Completing invoicing
  • Booking any thirdparty support
  • Liaising with fellow departments

What training will the apprentice take and what qualification will the apprentice get at the end?


At the end of this apprenticeship, you will gain a Customer Service Practitioner level 2 apprenticeship standard qualification, along with Functional Skills in maths and English (if required).


You will attend college sessions once a fortnight at National Business College (NBC) and also receive workplace visits from your tutor who will help the employer to monitor your performance throughout the programme.

NBC is conveniently located just 5 minutes away from the main bus and train stations.

What is the expected career progression after this apprenticeship?

Working week
Monday to Friday, 9am until 5pm. Plus out of hours on a rota basis.

Total hours per week: 37.5 hours a week

Job Types:
Full-time, Apprenticeship

Salary:
From £5.50 per hour

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Huddersfield, HD3 3LX: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Work Location:
One location

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