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Components Advisor Administrator

3 months ago

Bedford, Bedford, United Kingdom Venatu Full time

Components Advisor and Administrator

Position:

Components Advisor and Administrator

Type of the role:

Full-time, Permanent

Salary:

- £12.50 per hour DOE

Hours:


  • Monday to Friday 8 hrs working between 6 am to 6 pm

Location:

Bedford

**Benefits:
**Competitive salary + overtime
Company Bonus Scheme
Company pension

High St and Retail discounts for family & friends


Venatu has the pleasure to work with a globally known truck and bus dealer who's currently looking to introduce a new Parts Advisor in their amazing team.

This is an exciting opportunity to join the business as a key member of the South & East Sales Seniormanagement team with the New Vehicle department.


The Role
A pivotal role within the Dealer parts operation.

Responsible for developing and sustaining superior parts performance whilst ensuring consistently high levels of customer service and support to ensure customer satisfaction.

Whilst at the same time ensuringcompliance with company policy and procedures and ultimately the overall success of the Dealer operation.


Main Duties include

  • Always promote the benefit of car parts and services.
  • Ensure Customer orders are taken and supplied to the correct specification.
  • Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
  • Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
  • Ensuring that all goods received are checked and binned (located) accurately.
  • Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
  • Ensure warranty claims, VCM, IBT (inter Branch Transfers) and special claims are reconciled correctly.
  • Ensure the accuracy of perpetual inventory stock counts.
  • Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
  • Inspecting old units or parts returned for credit and reporting damaged or unsuitable items to the Parts Manager.
  • Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
  • To maintain a good standard of housekeeping within the Parts department.
  • Working as a team player, flexible and helpful ensuring support for both colleagues and customers.
  • Carrying out weekly stock checks at Customer premises.
  • May be required to support early and late shift workshop parts (as and when required).

Experience Required:


There are some essential components needed for this job - strong customer orientation with the ability to work in an organised & methodical manner in a fast-moving environment.

You will have good communication skills and be able to modify your approach in specificcircumstances to ensure a positive outcome.

With proven negotiation skills and experience in selling techniques, you will be a team player with a flexible and positive approach.

Previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required.