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Performance & Delivery Manager
3 months ago
Location:
We are hiring for positions in our Brixton, Islington, and Hackney Offices
Salary:
£43,000 per year
Kindly note that this is an 18-month Fixed-Term Contract
Ingeus is currently seeking a Performance & Delivery Manager to inspire and support the operational team in achieving exceptional performance, compliance activity, and customer service standards.
The Performance & Delivery Manager will assist the Head of Delivery in ensuring the smooth execution of the Work and Health Programme.
What you'll be responsible for as the Performance & Delivery Manager:- Leading, developing, motivating, managing, and retaining employability staff to ensure the delivery of contracted services.
- Managing individuals' performance using the Performance Management Framework to ensure that Employment Coaches, Personal Support Teams, and other staff members surpass their minimum performance targets through regular reviews, observations, coaching, and personal development.
- Providing the Head of Delivery with consistent performance reports following Ingeus' guidelines.
- Achieving the financial performance objectives of their teams through efficient operational and financial management.
- Have a good grasp of the employment services/ welfare-to-work industry and the job market's challenges.
- Possess experience in business planning, budget preparation, and budget oversight.
- Demonstrate the capacity to manage multiple priorities and projects efficiently, meeting deadlines and budgets.
The Work and Health Programme is designed to support individuals with health conditions or disabilities who have experienced long-term unemployment in overcoming obstacles and reintegrating into the workforce.
At Ingeus, we have carefully crafted our benefits package by listening to our employees;- 25 days of annual leave plus bank holidays with the option to trade salary for additional leave
- Access to an EAP Support program available 24/7 with 6 counselling sessions
- Private Medical Insurance
- Eyecare vouchers to assist in purchasing new glasses
- Life assurance
- Online discount shopping through Perks at Work
- Cycle to Work scheme
- Season ticket loan
- Two days per year dedicated to Community Giving through Volunteering
- Access to Salary Finance for financial education and advice
- The opportunity to purchase additional benefits such as Critical Illness Cover and dental insurance
Ingeus collaborates with governments, employers, and local partners to develop and deliver services that address the complex challenges arising from social and technological changes.
Our services enhance opportunities and contribute to building resilient societies where individuals have the independence, knowledge, and skills to succeed.
We are dedicated to our purpose, enthusiastic, and proud to collaborate with clients and communities to foster social change.At Ingeus, our culture is founded on the fundamental principle of treating everyone with respect, ensuring that each person feels at ease, confident, and acknowledged for their valuable contributions.
We are eager to discover the unique perspectives neurodiverse colleagues can bring to our projects. To support this, we provide a comprehensive overview of our application, screening, and interview processes. For more information, please reach out via email.