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Implementation Solutions Manager
2 months ago
Learn Amp is a rapidly growing, award-winning company on a mission to unlock each organisation's potential through the development and alignment of its people. In short, we're making work-life work better. We've built a unique People Development Platform that helps our global customers drive learning, connectivity, and performance in their people—all in one place.
Disrupting the people development industry isn't easy. Nothing worth doing ever is. But achieving our mission starts with making our own people's work-lives amazing. You can expect to join a talented, ambitious team that cares about you.
**The Opportunity**
You'll be joining a small, close-knit team where you can make a big impact right from the start. This role offers you the chance to take on significant responsibility early on, including line management. You'll get an inside look at how global companies approach Learning and Development, and you'll be a trusted advisor in helping them implement their strategies using Learn Amp's platform.
**Key Responsibilities**
- Lead implementation projects: Onboard new customers efficiently and effectively, using our proven 6-stage project methodology, typically spanning 8-12 weeks.
- Understand customer needs: Learn about the customer's goals and how Learn Amp can help with their people development strategy and business objectives.
- Design solutions: Coach new customers in implementing solutions that meet their goals, providing support through platform training, customer education resources, prototyping, and testing plans.
- Support the wider customer journey: You'll also provide solutioning support at other parts of the customer journey using your implementation expertise, including pre-sales support and assisting existing customers post-launch.
- Drive technical implementation: Lead the scoping and execution of technical work, including integration configuration and customisation.
- Manage relationships: Build and maintain positive, trusted relationships with customer stakeholders at all levels.
- Monitor and report metrics: Use tools like Typeform, Excel, and PowerBI to track and report on key metrics such as project timelines, budget utilization, customer satisfaction, and adoption rates.
**Requirements**
We're looking for someone with:
- 3+ years' experience working as an Implementation Manager or similar role, managing simultaneous projects successfully.
- Clear, confident and persuasive communication skills.
- A coaching approach - you excel at asking the right questions at the right time, guiding customers to uncover insights about their goals and priorities.
- Technical skills, including proficiency in configuring or quickly learning LMS/LXP platforms and related software.
- Experience with project management tools, such as, the Atlassian Suite, HubSpot, and PowerBI.
**What We Offer**
We're committed to supporting your work and personal life in an inclusive and flexible environment, with benefits including:
- Salary: £40,000—£45,000 (dependent on experience).
- Holidays: 25 days paid holiday, increasing with tenure, plus the option to buy additional leave.
- Bank Holiday Substitution: Flexibility to use bank holidays elsewhere in the year.
- Remote Work: 25 days work-from-anywhere, increasing with tenure.
- Sabbatical Leave: Option after 5 years.
- Employee Options Scheme: Available after 12 months.
- Hybrid Work Model: Flexible working with a Central London office.
- Equipment: Work laptop and £250 new joiner equipment budget.
- Health Insurance: Private medical insurance with Vitality.
- Wellbeing Support: Annual eye test and TalkLife Workplace platform.
- Cycle to Work Scheme: Available.
- Employee Perks Program: Perks at Work.
- Company Social Events: Monthly events and weekly Lunch and Learn sessions.
- Learning and Development: Commitment to your growth with internal mentors and external coaching.
