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Customer Experience Advisor
3 months ago
Quadient is a global leader in customer communication solutions. With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
Customer Experience Advisor (Hybrid)
We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.
Opportunity is offered hybrid at our Stratford, London office.
Your role in our future
You'll provide first level support for all customers via telephone, email and live chat.
You'll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
You'll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.
Your profile
You'll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
You're excellent on the phone, personable and confident in talking to customers
You demonstrate creative problem-solving approach
You're organised, and can manage multiple, simultaneous assignments
You're self-motivated with the ability to work under pressure and to challenging deadlines
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Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United States.
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