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Service Advisor
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We are seeking a highly skilled Service Advisor to join our aftersales team at Nissan Dealers. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers have a positive experience with our dealership.
Key Responsibilities- Customer Communication: Provide a knowledgeable, courteous, and responsive service to customers, ensuring that their expectations are met and exceeded.
- Service Coordination: Manage all service-related activities, including scheduling, booking, and follow-up, to ensure efficient and timely completion of work.
- Customer Relationship Building: Develop and maintain long-term relationships with customers, understanding their needs and preferences, and providing personalized service to meet their expectations.
- Workshop Management: Facilitate the efficient operation of the Service department workshop, ensuring that all necessary information is gathered and shared with the team.
- Communication and Reporting: Provide timely progress updates to customers, and ensure that all necessary documentation is completed accurately and efficiently.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Nissan retention products and services, ensuring that customers are aware of all available options.
- Customer Focus: Possess a strong customer-centric mindset, with a focus on delivering exceptional service and ensuring customer satisfaction.
- Communication Skills: Demonstrate excellent communication skills, with the ability to explain complex information accurately and concisely.
- Organizational Skills: Possess strong organizational and prioritization skills, with the ability to schedule work effectively and balance the needs of customers and the workshop.
- Technical Knowledge: Have a good technical awareness or understanding of vehicles and components, with the ability to identify and address customer concerns.
- Teamwork: Be a flexible team player, with the ability to work collaboratively with colleagues to achieve common goals.
- Results-Oriented: Demonstrate a results-focused approach, with a commitment to delivering high-quality service and achieving targets.
