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Service Advisor
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor to join our aftersales team at Nissan Dealers. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers have a positive experience with our dealership.
Key Responsibilities:- Customer Communication: Provide a knowledgeable, courteous, and responsive service to customers, ensuring that their expectations are met and exceeded.
- Service Coordination: Manage all service-related activities, including scheduling, booking work, and gathering relevant information from customers.
- Workshop Efficiency: Facilitate the efficient operation of the Service department workshop, ensuring that work is completed on time and to a high standard.
- Customer Feedback: Continuously seek to improve customer service feedback by identifying areas for improvement and sharing feedback with the management team.
- Communication and Liaison: Maintain effective communication with customers, colleagues, and management, ensuring that all parties are informed and up-to-date on service-related activities.
- Upselling and Retention: Identify opportunities to upsell Nissan retention products and services, ensuring that customers are aware of the benefits and value of these products.
- Customer Focus: The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer's experience.
- Communication Skills: Excellent communication skills, with the ability to explain complex information accurately and concisely.
- Organisation and Prioritisation: Strong organisation and prioritisation skills, with the ability to schedule work effectively and balance the needs of customers and the capacity of the workshop.
- Technical Awareness: Good technical awareness or understanding of vehicles and components, with the ability to identify and address customer queries.
- Team Player: Flexible team player, able to undertake new tasks and use initiative to support the aftersales team during busy periods.
- Results Focus: Results-focused, with the ability to overcome obstacles and achieve success.
We offer a competitive salary and benefits package, as well as opportunities for career development and growth within the company.
