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Customer Resolutions Advisor
3 months ago
Are you passionate about turning customer complaints into opportunities for positive change? We're on the lookout for a dedicated Customer Resolution Advisor who will help us turn complaints into triumphs and shape exceptional customer experiences.
What you'll be doing
- Resolving customer complaints swiftly and effectively to prevent escalation.
- Crafting clear and thorough responses to address customer concerns.
- Recovering negative feedback and transforming it into positive outcomes.
- Spotting trends to drive continuous improvement in our services.
- Collaborating seamlessly with teams both within and outside our organisation.
- Keeping up-to-date with industry regulations to ensure compliance.
- Assessing and agreeing fair compensation awards when necessary.
To excel in this role you'll need...
- Previous experience in dealing with formal complaints, negative feedback, and service failures.
- Strong team player with excellent customer service skills.
- Good attention to detail and accurate record keeping.
- Proficiency in IT and ability to process data accurately.
- Clear and effective communication skills, both written and verbal.
- Strong organisational skills to manage workload efficiently in a fast-paced environment.
- Negotiation skills and ability to identify areas for process improvement.
Experience in housing and familiarity with related housing management systems would be advantageous for you but these aren't essential – as long as you're adaptable we can teach you the rest
Perks of working at Grand Union
Annual leave of 25 days, rising to 30 days after 5 years of service
Generous pension scheme – employer contribution up to 10%.
Extra day's leave for no sickness absence in the financial year.
Christmas week off (no need to use your annual leave allowance)
Opportunity to buy/sell annual leave.
Enhanced maternity, paternity, and adoption leave.
Paid emergency and compassionate leave.
Life assurance (2x salary).
Generous sick pay.
Free annual flu jabs.
Paid qualification.
Plus more – check out the full list of benefits in the attached document
Important Information
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Closing: 17 June
Interviews: 21 June
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