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Customer Experience Advisor
2 months ago
We are seeking a highly skilled Customer Experience Advisor to join our team at Taylor & Francis Group. As a key member of our global department, you will be responsible for providing exceptional customer service to our internal and external customers.
Key Responsibilities:- Resolve customer queries and issues in a timely and professional manner, ensuring high levels of customer satisfaction.
- Process orders, invoices, quotes, returns, and claims accurately and efficiently, responding to customer queries and concerns.
- Collaborate with team members to resolve complex customer issues, escalating as necessary to ensure timely resolution.
- Develop and maintain knowledge of our products and services, staying up-to-date with industry trends and best practices.
- Contribute to the development of customer self-help portals, suggesting new content and amendments to improve customer experience.
- Participate in training and development programs to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.
- Proven experience in customer service, preferably in an office environment.
- Excellent problem-solving and communication skills, with a strong focus on customer satisfaction.
- Ability to work independently and as part of a team, with minimal supervision.
- Proficiency in Microsoft Office and CRM systems, with a willingness to learn and adapt to new technologies.
- Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
- A competitive salary and benefits package, including 25 days annual leave and additional discretionary days.
- A flexible working culture, with the option to work from home and in the office.
- Ongoing training and development opportunities, to support your career growth and development.
- A collaborative and supportive team environment, with a focus on customer satisfaction and excellence.
We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
