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German Speaking Customer Support Advisor

3 months ago

Feltham, Greater London, United Kingdom French Selection UK Ltd Full time
FRENCH SELECTION (FS)

German Speaking Customer Support Advisor

Location:
Feltham

Hybrid working with an early Friday finish

Salary:
up to £29,500 depending on experience plus great benefits

Ref: 4191TG1

An exciting opportunity to work at a multinational tech company with their site within commutable distance from London.

A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.


Main duties:
To assist and support customers with technical questions and problems while providing outstanding customer service

The role:
- resolve any issues from customers within a dedicated time frame

  • Keep up to date on products
- ensure all correspondence is recorded and kept up to date
- escalate customer issues as needed to the relevant departments
- attend regular staff meetings and provide reports as needed

  • Fluent in German (written & spoken) essential
  • Previous experience in technical support or customer service
  • Knowledge of computer systems and networks beneficial
  • Excellent communication skills
  • Customer service focused
  • Confident, proactive & dynamic
  • Computer literate (excel, outlook, CRM system)

Pay:
Up to £29,500.00 per year

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID: 4191TG1