Sales Support Specialist

2 weeks ago

Knutsford, United Kingdom Adele Carr Recruitment Full time
Sales Support Specialist

Location: Knutsford (fully office based)

Employment Type: Ongoing Temp with Possibility of Permanent

Hours: 8:00 AM - 4:00 PM / 9:00 AM - 5:00 PM

Department: Sales

Reports To: Sales Manager

Job Summary:

Our client is seeking a dedicated Sales Support Specialist to join their dynamic sales team in Knutsford. This role is initially an ongoing temporary position with the potential to become permanent based on performance. The Sales Support Specialist will assist the sales team in qualifying opportunities, handling inbound sales inquiries, researching potential customers, and supporting various administrative tasks to ensure the smooth operation of the sales department.

Duties & Responsibilities:

Opportunity Qualification:

· Qualify sales opportunities by assessing customer needs and requirements.

· Identify and prioritise high-potential leads to ensure efficient use of sales resources.

Inbound Sales Enquiries:

· Handle inbound sales inquiries promptly and professionally.

· Provide accurate information about products and services to prospective customers.

Customer Research:

· Conduct thorough research on potential customers to identify key decision-makers and relevant business information.

· Maintain an up-to-date database of customer information and sales leads.

Enquiry Triage:

· Triage incoming inquiries to determine the appropriate course of action.

· Assign inquiries to the relevant sales team members or departments as needed.

Call Booking:

· Schedule calls and appointments for senior sales advisors with qualified leads and potential customers.

· Coordinate and manage the sales advisors' calendars to optimise their availability.

Email and Enquiry Response:

· Respond to emails and customer inquiries in a timely and professional manner.

· Provide follow-up support to ensure customer satisfaction and address any additional questions or concerns.

Administrative Support:

· Assist with various administrative tasks to support the sales department, including preparing reports, maintaining records, and managing sales documentation.

· Perform ad hoc tasks as required to facilitate the smooth operation of the sales team.

Qualifications/Experience:

The role would suit a graduate with an interest in technology

Previous experience in a sales support or customer service role is preferred but not essential

Strong organisational and multitasking skills.

Excellent communication skills, both written and verbal.

Ability to work independently and as part of a team.

High attention to detail and accuracy.

To apply for the role, please attach your CV and it will come straight through for review.

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