Client Support Specialist

5 months ago


Knutsford, United Kingdom Barclays Full time

**Client Support Specialist**
**Knutsford**

As a Barclays Client Support Specialist, you will get an exciting opportunity to provide excellent service to the bank’s corporate clients. In your role, you will utilize available tools and resources to handle servicing requests and general queries from clients in the most efficient way. Moreover, you will ensure all client interactions are completed in a professional and competent manner with client and company needs at the forefront allowing an accurate service to be delivered.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Handling servicing or channels related requests received from clients, as well as those from other business areas and third parties where appropriate
- Providing world-class service utilising skills and knowledge to comprehend the request and taking appropriate action
- Acting as an knowledgeable point of contact for technical and procedural queries
- Servicing clients in line with current processes to ensure requests are actioned right first time
- Being an advocate for digital capabilities and enhancements being delivered so that informed and knowledgeable conversations can be held with clients
- Identifying opportunities for clients to transfer their servicing needs to more efficient and cost effective self-serve channels

**What we’re looking for**:

- Demonstrable customer service experience
- Excellent written and verbal communication skills
- Ability to work in an ever-changing environment
- Proactive focus towards request resolution efficiency, quickly and accurately

**Skills that will help you in the role**
- A comprehensive knowledge of day to day client servicing requests
- Expertise of Client Channels ie. Barclays.Net, iPortal, Bacs

**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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