Specialist Support Advisor

2 weeks ago

Knutsford, Cheshire East, United Kingdom Barclays Bank UK PLC Full time

Specialist Support Advisor

Knutsford


As a Barclays Specialist Support Advisor, you will be working as part of Corporate Client Service who are a business area within Corporate Digital banking.

Within this role, you will provide both day to day Corporate Digital Channel / Product support for the entire Corporate Client base and Global Coverage.

In addition, you will also lead and manage the end to end Onboarding and Implementation of Corporate clients on a number of Channels and products.


Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.


At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.

We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours).

Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


What will you be doing?

  • Answering any servicing or channels related requests received from clients, as well as those from other business areas and third parties where appropriate
  • Building, developing and maintaining effective relationships with clients, contacting them via phone or email, provide world-class service utilising skills and knowledge
  • Capturing client information; developing a detailed comprehension of their needs, updating all relevant systems with complete, accurate and concise information
  • Providing expert knowledge of all systems and processes associated with the Implementation and Specialist Support vertical
  • Servicing clients in line with current processes to ensure requests are actioned right first time
  • Overcoming client objections, recording and managing complaints with tact and diplomacy ensuring sensitivity in accordance with decided group procedures

What we're looking for:

  • Ability to lead and operate effectively alongside frontline colleagues, with a good grasp of the fundamentals required to shape and drive own performance
  • Excellent communication skills with the ability to interact with clients and stakeholders across all levels
  • Ability to build quality relationships in a non-face to face environment, whilst being mindful of cultural differences
  • Ability to work under pressure and adapt to change

Skills that will help you in the role

  • Excellent organisational, planning skills, social and influencing skills. Proactive focus towards optimising the business through identifying client needs
  • Self-motivated who is driven and has a desire to learn and progress

Where will you be working?
The Barclays Technology Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It's the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities.

Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today's demands, answer tomorrow's questions and redefine the future of finance.

#LI-Hybrid

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