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Service Lead

3 months ago

Bristol, Bristol, United Kingdom GP Care UK Full time

Job Title:
Service Lead

Reports to:
Director of Service Delivery

Hours:
Full time (37.5 hours per week)

Location:
Hybrid working (HQ at Aztec West Business Park in Bristol)

Salary Range:
£31,000 PA + Pay award from 1st April 2023

What we do at GP Care


GP Care provides a range a diagnostic and treatment services primarily in GP and hospital locations within the South West, working in collaboration with the NHS and partner organisations.

We employ a range of health care and support staff including Sonographers; Nurses; Vascular Scientists and Health Care Assistants and a range of corporate support staff.


We have exciting ambitions for growth as described in our Service Strategy video which can be viewed on our website at Our Service Strategy - GP Care.

As part of these ambitions to grow, we are expanding our operational management capacity by creating a new Service Lead role to manage our Patient Support Team (PST) and clinical service delivery.

PST is our patient facing call management service taking referrals and scheduling patients into clinics in different locations and provides advice and guidance to patients before and subsequent to appointments.

Effective leadership of PST is vital to our future success, as it is the beating heart of our organisation.

The Service Lead will also manage clinical service delivery working alongside our other fabulous Service Leads and with staff throughout the organisation.

Our principle clinical services managed by Service Leads are community urology; DVT and minor surgery and we have ambitions to both expand these services and move into other clinical specialties.

The role will also interact with external stakeholders, including those that commission our services.


We are looking for someone who has excellent managerial and leadership skills ideally gained in the health and social care or a related sector, or combined with excellent leadership skills has a comprehensive knowledge and understanding of the NHS and healthcare sector.

We are more interested in your practical experience in terms of leadership style, behaviours and how you have led positive change, than your academic qualifications.


This role is a great opportunity to both demonstrate and further develop your leadership skills, at a very exciting time for GP Care.

If you are as excited as we are about this opportunity, and having read the job description and person specification believe you have what it takes, we'd love to hear from you.


GP Care is committed to a policy of equality and diversity in all our employment practices and it is essential that all employees are willing to make a positive contribution to the promotion and implementation of this.

Recruitment is done in line with safe recruitment practices.

Job Purpose

Lead and manage the delivery, performance, development and promotion of the service and team to provide high quality services to patients.


Key Responsibilities

  • Ensuring effective operational service delivery for the services / functions managed with a focus on high quality safe patient care.
  • Attend daily morning briefs (undertaken virtually given the geographical spread of services) giving an update on services / functions managed both immediate and over the coming days/weeks.
  • Ensuring records / activity is collected in a timely; effective way and identify and implement improvements in information recording / reporting/ processes in line with quality, performance indicators and General Data Protection Regulations (GDPR).
  • Managing performance within Key Performance Indicators (KPIs) and agreed standards, mitigating risks / issues and ensuring effective escalation of issues where required and present updates to the Operational Performance & Finance Committee.
  • Identification and management of risks / issues
  • Management of incidents/issues/complaints/concerns and contribute to the identification of key themes / patterns in order that lessons can be learnt and applied to ensure continuous improvement.
  • Clinical and operational audit/ appropriate data analysis and interpretation.
  • Budgetary management including review and approval of invoices and purchase orders.
  • Subcontractor liaison and management.
  • Premises identification and management for clinical operations.
  • Facilitate patient and public involvement in reviewing and improving services.
  • Play an active role in relevant projects and contribute to the wider project agenda.
  • Lead for GP contact/queries in relation to services managed in liaison with appropriate clinical staff.
  • Proactive involvement in defining workforce requirements to support service delivery and involvement in recruitment and retention.
  • Demand and Capacity planning and delivery.
  • Representing the service / function at Contract Review meetings (CRMs) with Commissioners;
  • Working collaboratively with corporate and other clinical services to improve service delivery.
  • Lead business continuity planning (BCP