Lead Service Engineer

1 week ago

Bristol, Bristol, United Kingdom Lloyds Bank plc Full time
About the Role

We are seeking a highly skilled Lead Service Engineer to join our Commercial Lending Platform team. As a key member of our team, you will be responsible for leading the delivery of reliable, scalable, and functionally rich software solutions.

Key Responsibilities
  1. Lead and mentor a team of engineers to ensure the successful implementation of projects and services.
  2. Work within or lead cross-disciplinary teams by providing deep technical expertise, and lead the group in the resolution of service-related and management issues, ensuring appropriate technical prioritisation.
  3. Develop and maintain high-quality service standards, ensuring all operations are flawless and adhere to industry regulations.
  4. Collaborate with feature teams and third parties to identify and implement creative solutions that align with business objectives.
  5. Supervise the maintenance and enhancement of service infrastructure, ensuring its reliability and efficiency.
  6. Monitor and analyse service performance metrics to continually improve our offerings.
  7. Develop and document processes to improve operational efficiency and service quality.
  8. Accept 24*7 accountability and ownership to support availability, currency, and performance.
  9. Define policy and standards specific to role, ensuring compliance in line with appropriate risk and budget management.
  10. Provide input into the development of IT Security policies, develop underlying procedures, and monitor their implementation for area of responsibility within the organisation.
  11. Ensure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues.
Requirements
  1. Proven experience in service engineering or a similar role.
  2. Extensive technical knowledge in service engineering, with a thorough understanding of industry standards and commonly accepted approaches.
  3. Excellent leadership and team management abilities, with a track record of mentoring and developing talent.
About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We're focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of our customers and communities. We're proud to offer a wide-ranging benefits package, including a generous pension contribution, annual bonus award, and share schemes.

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