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CRM Project Manager

3 months ago

London, Greater London, United Kingdom Arts Council Full time £15,000
Job Summary

Julie's Bicycle is seeking a CRM (Customer Relationship Management) Project Manager to develop and implement a new contact database. Working with our team to launch a concept-to-completion CRM platform for the organisation, the Project Manager will better help us meet our strategic aim of scaling th

Job Description

Contract: Self-employed / Freelance, 1 year project

Location: Hybrid working: access to office base is at Somerset House, London (*)

Fee: Up to £15,000 (inclusive of any VAT) This is based on approx. £250 a day / 60 days - this may vary depending on skills and experience.

Reporting to: Marketing Manager

Project start date: Asap, ideally July/August 2024

Scoping + Discovery phase: July - December 2024

Initial Testing & Evaluation phase: December - March 2025

Integration & Scaling: April 2025 onwards

Approach to contract: We expect quieter and busier periods over the course of the year. The busiest periods for this project are likely to be the first 6 months, and the last 2 months There are a number of ways the days could be divided, for example an average of 2 days per week with some lighter touch weeks, or in pre agreed blocks of time. Please let us know your availability on application.

  • Comfortable with data and workflows - perhaps you've mapped out user flows through a system before or worked with a developer to ensure data integrity
  • Understanding of CRM best practices, specifically within the non-profit context
  • Experience in day to day management and maintenance of a CRM
  • Understanding of application and data integration - perhaps you've used APIs before to connect different services together -
  • You are able to manage the full lifecycle of the CRM product development and can explain technical terms to less-technical people
  • Strong project management skills with experience of managing product, marketing or business solutions
  • Understanding and experience of user segmentation, whilst adhering to GDPR and data sensitivity best practice
  • Ability to work independently and demonstrate initiative, with autonomous project delivery - Ability to prioritise and work to deadlines
  • A proactive approach and flexibility to respond to new opportunities that ma
Job Responsibilities
  • Project Management - Working with our team to review our existing CRM - Support the creation of a CRM strategy, KPIs, review and product roadmap
  • Working closely with the marketing manager, operations team and digital lead to manage the design, testing, and launch of an effective CRM within budget
  • Develop plans for all core programmes and team members, including streamlining CRM workflows (email marketing campaigns, data syncing between APIs etc) Relationship Management - Enrolling and training the internal team on how to use the CRM
  • Working with JB staff in order to drive appropriate audience and stakeholder data capture - Providing accessible training and support documentation for staff to maintain the CRM legacy beyond the scope of the role Data management
  • Working with JB staff in order to drive appropriate audience and stakeholder data capture
  • Collating and migrating historical contacts from across the organisation
  • Devising a relevant tagging strategy - Analysis of customer
  • Job Title: CRM Project Manager (Freelance/Self employed)

Julie's Bicycle is a pioneering not-for-profit, mobilising the arts and culture to take action on the climate and ecological crisis.

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