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Information Desk Administrator

3 months ago

Godstone, Surrey, United Kingdom Knights Garden Centres Full time

About Knights

Knights is committed to conducting a business that is innovative, creative and exciting, built on strong family values and focused on fulfilling the needs and aspirations of our customers.

We support our community by building long term relationships and strive to protect all our futures by working with nature and protecting our environment.

Our mission is to create a better and unmistakably different way of living that is caring, beautiful and inspired by nature.

Our staff are friendly, knowledgeable and motivated. Knights is a supportive working environment where staff can bring their whole selves to work. We provide comprehensive training for all roles, company pension, and a generous staff discount scheme.

About the role
You start every day with a warm hello. Customer service and assisting people is where you shine.

We are looking for an approachable and welcoming person to greet customers as they enter the garden centre, understand their needs and as required direct them to the team member or department who can assist them.

You will answer telephone calls from customers and business, identify their requirements and direct calls to the relevant person or department.

This position will also form part of a wider administrative role and will require the ability to create engaging signage around the centre and support with sales when required.


Your responsibilities will include but not limited to

  • Greeting customers when they enter the garden centre
  • Identifying customer needs and taking steps to satisfy them
  • Arranging company appointments and contacting the appropriate team member on their arrival
  • Assisting the wider administration department
  • Protecting, managing and enhancing the image and reputation of the company

To be able to achieve this you will be

  • A warm, enthusiastic and organised person with good communication skills
  • Customer service and administrator experience is preferable
  • Available to work part time on a Tuesday, Wednesday and Sunday schedule

Job Type:
Part-time

Expected hours:
No less than 22.5 per week

Benefits:

  • Company pension
  • Employee discount
  • Onsite parking

Schedule:

  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Godstone: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 23/04/2024