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Contact Centre Team Leader

3 months ago

Sheffield, Sheffield, United Kingdom Crystal People Ltd Full time
Are you looking to develop your contact centre career? Then this could be a great opportunity for you. Experienced Contact Centre Team Leader required to join expanding business in Sheffield with clear career development path.

Managing, coaching, call monitoring and performance planning for a team of 15 agents. Using reports to drive performance and identify focus areas. Meeting and managing client expectations. Energising your team to achieve high levels of motivation. Providingongoing training and coaching for the team. Upholding company standards and policies within your team.


Great working hours (no shifts) and salary £ competitive / dependent on experience plus good bonuses potential and great benefits.