Compliance Executive

2 weeks ago


Glasgow, Glasgow City, United Kingdom 1st Formations Limited Full time

Job Summary
This role will include shift working between 08:30 and 17:30, Monday to Sunday, on a rota basis.

Fluency in Chinese and English is essential.

Who are we
The 1st Formations Group is a market leader in the company formation industry.

We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.


In a nutshell

  • Join a growing ecommerce market leader in Glasgow citycentre in an administrative and customerfacing role.
  • Familiarise yourself with antimoney laundering regulations pertaining to 'Know Your Customer' and EU 5th Directive.
  • Carry out administrative tasks to liaise with a high volume of customers per day, with the aim of ensuring a timely passing of our compliance requirements, to ensure their customer orders progress to completion.
  • Provide answers to telephone queries relating to our compliance requirements and customers attempting to fulfil them.

Required skills

  • Excellent customer service skills
  • Courteous and friendly manner
  • Team player
  • Flexible attitude
  • Proactive approach, with the ability to work autonomously
  • Positive and upbeat attitude
  • A high level of personal integrity
  • A strong work ethic with a passion for exceeding expectations
  • Excellent organisational skills

What you need for this job

  • Native or fluent in English and Chinese
  • Good experience of using Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • IT literate and fast typing speed

Why join us?
Be part of a friendly, dynamic and international team working in a fast-paced environment. You will join an ambitious company with a strong belief in talent over hierarchy. We are always looking to improve and greatly value our team members' opinions and contributions.

Benefits

  • 26 days holidays, plus 7 public/bank holidays
  • Option to buy up to 5 extra holiday days per year
  • Annual cost of living salary increase
  • 14 weeks paid maternity leave, 2 weeks paid paternity leave
  • Employee Assistance Programme with 24/7 mental health helpline and free facetoface counselling for you and your family
  • Employee loyalty scheme including additional holidays and private medical insurance
  • Commercial bonus scheme
  • Pension contribution
  • Cycle to Work Scheme
  • Free Wednesday lunches
  • Free fresh fruit daily
  • Free postwork drinks
  • Dogfriendly office
  • Breakout rooms and social events
  • Glasgow city centre location

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Working Location:
Office based during probation, then hybrid work 3 days in the office and 2 days from home thereafter.

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Health & wellbeing programme
  • Paid volunteer time
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Glasgow: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (required)

Language:

  • Chinese (required)
  • English (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
Hybrid remote in Glasgow

Application deadline: 04/09/2023

Reference ID:
Compliance Executive2

Expected start date: 01/09/2023
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