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Customer Service Administrator

3 months ago

Brentwood, Essex, United Kingdom Office Angels Full time
**Customer Service Administrator
£25,000 per annum
Brentwood, Essex


Monday-Friday, 9am-5:30pm**My client is seeking a Customer Service Administrator to join their team on a permanent basis due to growth.

This is an excellent opportunity to join a dynamic business within a vibrant environment.

Duties:

  • Assist and contribute efficiently to company sales, margin budgets and targets on the project that you are responsible for
  • Build and maintain good relationships with all key suppliers
  • Field all enquiries from customers, inhouse staff, group company staff & suppliers in an efficient and professional manner
  • Ensure all new clients are credit checked and approved by Accounts Manager before processing any orders on their behalf
  • Ensure the customer is always receiving a service/experience that is considered exceptional, encouraging them to continue to consider the business as their preferred supplier
  • Field all incoming enquires
  • Check received supplier acknowledgements
  • Chase suppliers where you are still awaiting acknowledgements after a considerable time from order placement
  • Schedule in the delivery of all orders under your responsibility with the customer, confirming in writing and updating the job file
  • Prepare installation packs for orders under responsibility including raising a delivery note on the system, any special instructions, the arrangement of a forklift if required and a final signed off drawing (provided by internal design & planning department)
  • Forward pack onto relevant logistics platform delivery the job
  • Check delivery of goods from all suppliers for all under your responsibility are received into the logistics platform in time to achieve scheduled delivery to customer
  • Check all returned supplier delivery notes and file in appropriate job file
  • Check all returned installation packs, ensuring that the client has signed the job off
  • If any damages or quality issues are noted on signed note, please raise relevant QR order check with Customer Services Manager before processing
  • Once jobs under your responsibility have been completed, send Customer Satisfaction Survey to client for completion once returned file and assign to job on the system
  • Follow up on any actions set in weekly team meeting

Knowledge/Skills and Experience Required:

  • Previous office experience
  • Order processing experience
  • Must be computer literate with knowledge of MS Excel, Word & Outlook
  • Good interpersonal skills
  • Previous customer service experience
  • A good work discipline to manage individuals & teams' workload
  • Good telephone manner
  • Good eye for detail
  • Able to work in a fastpaced environment


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.