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CRM & Loyalty Specialist

3 months ago

London, Greater London, United Kingdom Fraser Hart Full time

Fragrance Specialist at Luxury Niche Fragrance Brand

A well-known luxury niche fragrance brand, renowned for its rich history and outstanding quality, is on the lookout for enthusiastic fragrance specialists to represent the brand in an upscale location in London.

  • Deliver a distinctive and exceptional client experience by engaging in fragrance storytelling.
  • Showcase a passion for fragrance and provide top-notch luxury service.
  • Adapt to meet the individual needs and motivations of clients.
  • Strive for continuous enhancement and pleasantly surprise clients.
  • Embrace and uphold the brand's values and passion.
  • Achieve personal and collective business objectives.

Responsibilities:

  • Build robust client relationships and foster client loyalty.
  • Implement targeted CRM initiatives.
  • Actively participate in various events and product launches.
  • Support the team in stocking and organizing inventory.
  • Handle administrative and stockroom duties as needed.

Requirements:

  • Prior experience in luxury sales.
  • A deep passion for fragrances and brand legacy.
  • Proven track record in delivering exceptional customer service.
  • Fluency in English; fluency in an additional touristic language is preferred.
  • Ensure high customer satisfaction levels through superior sales assistance.
  • Maintain exceptional standards in visual merchandising and inventory management.
  • Engage in all events and client-focused activities.

Ability to collaborate effectively with team members towards shared objectives, while also possessing the confidence to work autonomously and act as a brand Ambassador.

Employee Benefits:

  • Competitive Salary.
  • Performance-based commission structure.
  • Product Discounts.
  • Allocation Allowance.
  • Pension Scheme.

Interview Process:

  • Initial screening call.
  • Interview with HR Manager.
  • Interview with Hiring Manager.