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Loyalty CRM Specialist

2 months ago

London, Greater London, United Kingdom Harnham Full time

{"h1": "Loyalty CRM Executive Opportunity", "p": "We are seeking a highly organized and data-driven Loyalty CRM Executive to join our team on a 3-month contract to enhance customer loyalty and engagement strategies. As a key member of our team, you will play a critical role in managing and optimizing our customer loyalty program, driving engagement and retention strategies through data-led CRM campaigns, and ensuring customer satisfaction and growth.", "ul": [{"li": "Assist in the development and execution of CRM campaigns to increase customer loyalty and lifetime value."}, {"li": "Manage customer segmentation and database optimization for targeted email and SMS marketing."}, {"li": "Analyze customer data and campaign performance to inform and refine strategies."}, {"li": "Collaborate with the marketing, data, and digital teams to ensure alignment and consistency across loyalty initiatives."}, {"li": "Support the creation of loyalty program content and communications that reflect our brand's tone of voice."}, {"li": "Track and report on CRM metrics and KPIs to ensure campaign effectiveness."}], "h2": "Key Requirements", "ul": [{"li": "Proven experience in a CRM or loyalty marketing role, preferably within the retail or e-commerce sector."}, {"li": "Strong understanding of CRM platforms and data management tools."}, {"li": "Ability to analyze customer data and translate insights into actionable marketing strategies."}, {"li": "Excellent written and verbal communication skills."}, {"li": "Experience with email marketing and customer segmentation."}, {"li": "A proactive and detail-oriented approach, with the ability to manage multiple projects in a fast-paced environment."}], "h3": "Why Apply?", "ul": [{"li": "Competitive day rate of up to \u00a3150."}, {"li": "Hybrid working model with 2-3 days a week in the office, located in the exciting Westfield shopping centre."}, {"li": "Opportunity to work with a dynamic, innovative team and make a real impact on customer loyalty and engagement."}]